That's because the new Presets labelled as for 8.2, they only work with HDR Light Studio 8.2 and higher. You need to upgrade your HDR Light Studio software to 8.2.

A new plug-in will be uploaded tomorrow (5th March 2024) that fixes this issue.

Hi Marc, glad to have you here

Thanks for joining the forum Cris

Thanks for saying Hi :) Nice to see you here.

Please contact supportatlightmapdotcodotuk with your old scene file. We could have a look.

We will have a look at this. Thanks for bringing it to our attention. We tend to check compatibility once the final release version of V-Ray is out the door. Otherwise we are forever testing against development builds that are changing, wasting a lot of time.

This should not be the case. Are you able to show some grabs of the issue?

Nice to have you here, thanks for introducing yourself.

The page is working, I am not sure why it is not showing on your machine.

Thanks for telling us about this. We have not seen this before.

This may help you.
You can set the scale of the HDR Light Studio interface using an Environment Variable.

HDRLS_SCALE_GUI
Forces scale of the User Interface through HDRLS_SCALE_GUI environment variable. The value represents the scale size you want. 1 = 100%, 2 = 200% etc.

For example, to double the scale of the UI:
HDRLS_SCALE_GUI = 2

Here is how you set environment variables:
https://help.lightmap.co.uk/hdrlightstudio5/generating_log_files.html

Make sure you have installed the latest 3ds Max connection and the latest HDR Light Studio main app. Using an older HDR Light Studio main app may be the issue you see.

The sides look good. You just need some more lighting on the large front face. Try looking online at some photo examples of the phone and try to copy the lighting using HDR Light Studio.

Hi Phil. We have a build working, it's going through QA. But I do not have release date yet, sorry.

Xenon, Tungsten, Carbon are basically nick names for our releases. We used to have HDR Light Studio version 2, 3, 4, 5. Then after 5 we moved to giving the releases nick names.

So in answer to your question, you can not buy an old Tungsten release... when buying a license for HDR Light Studio at our web site, you would be buying the latest version with all current features, that is currently Xenon Drop 4.

I hope that all makes sense.

The licenses available to buy are shown on our pricing page here: https://www.lightmap.co.uk/hdrlightstudio/pricing/

You are right that the camera position is locked in HDR Light Studio. But it does support multiple cameras.... so you could set up a few different views and switch between them to test the lighting from different angles.

The reason we don't support moving the cameras in HDR Light Studio, is that it would be tricky to then match it back in your 3D software if you moved it. So the workflow is to match your 3D software by not allowing the camera position to change.

Hi Brian, HDR Light Studio is not yet compatible with Blender 3.1. We are working on a fix right now. It seems quite common between major releases for things to get broken unfortunately - either the python version changes or API changes. We are sorting this out now and will post on our web site when it's been fixed. Thanks for letting us know. Regards Mark

Hi Wenge, you have raised some interesting requests. I would be very interested to talk with you about these in more detail. You obviously want a great deal of control over gradients that we don't currently provide and I would like to know more from you about this. Please email this to supportatlightmapdotcodotuk and we can get some contact details from you so we can have a web meeting and discuss this. I hope this sounds good to you.

We are looking at this now Phil. We want our users to enjoy using HDR Light Studio with their native M1 apps. I don't have a release timescale as yet.

Hi Thomas. Firstly I am sorry you are having these issues and have not been able to resolve them with us (me) yet. We have a lot of customers using MacOS, and if there was a big general issue with HDR Light Studio on MacOS, I feel we would be having a lot of support cases about this. But we do not... so there is something specific going on here we need to get to the bottom of.

I will get one of our developers to get in touch with you and try to trouble shoot things with you and get this solved for you. If we find something useful to the wider community of MacOS users, we can post information about it here too. Many thanks for raising this.

In the future, if you have issues, please do not do system reinstalls. There really is not need at all I can think of. As we can easily trouble shoot the existing installation to work out what is happening.